First, verify that you have not switched to a different profile on another server:
- Open the game.
- Click on your avatar in the upper-left corner.
- Click the Change server button.
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Scroll the server list to check if you have other game profiles.
If this does not help, select the tab with the name of your platform and follow the instructions.
You can log in to Hero Wars: Dominion Era using your email and password, a Google or Facebook account. To find your original progress, try signing out of the current account and signing in again using other login methods.
To do so, go to the Menu by clicking three lines in the upper-right corner of the game tab, scroll down, and click Log out.
First, try signing in with Google or Facebook.
If it has not helped, log out again and try signing in using an email and password. Double-check if you have entered them correctly.
Note: If you have forgotten your password, try resetting it using the Forgot password button.
If you still cannot access your account, contact our Support team. You need to provide the following information about your account:
- team name (nickname),
- Guild name (if any),
- your server number,
- your account email,
- screenshot of the receipt of any transaction (if any).
Your Hero Wars: Dominion Era account is linked to your Facebook account. To gain access to your game progress, you have to recover your Facebook account first.