Note: If you have lost your game account and cannot access it at all, learn how to recover it here.
To see the detailed instructions, press the platform name where you have a compromised account.
If you assume someone else has access to your account:
1. Sign out on unfamiliar devices or sessions. This measure will ensure that bad actors lose immediate access to your account. To do so:
- Go to the Menu by clicking three lines in the upper-right corner of the game screen.
- Scroll down and press Log out of account on all devices:
2. Change the password of the game account. Do this as soon as possible to prevent bad actors from signing back in.
3. Make sure that your connected email and social media accounts are safe by enabling two-factor authentication (2FA). These measures will prevent any unauthorized access to your account in the future.
To get access to your game progress, a person needs to have access to your Facebook page. If you assume that someone else has access to your Facebook account, do the following:
- Sign out on unfamiliar devices or sessions. This measure will ensure that bad actors lose immediate access to your account.
- Change your password. Do this as soon as possible to prevent bad actors from signing back in.
- Turn on two-step verification. This measure will prevent any unauthorized access to your account in the future.
Note: The security of an account is in its owner's hands, and you should not share your account information with others. All actions on the account are considered to be done by the account owner and cannot be reversed. Moreover, the Terms of Service strictly prohibit passing the account over to third parties.