This article explains how to contact payment Support. Click the name of your gaming platform to see the instructions.
To contact Xsolla through the payment window, click the cat icon in the bottom-right corner and select the communication method.
To create a request via email, follow this link and scroll down to the bottom of the page until you see the Submit a Ticket menu. Fill out all the required fields. If you do not have a Transaction Number or your question is not about a particular purchase, enter random numbers in this field.
You can also contact Xsolla support from your Xsolla Account if you have one. To do this, follow this link and select the FAQ tab on the left side menu:
Click the Submit a Ticket button:
Fill out the required fields and click Submit:
Click your avatar on the right side of the Facebook heading and select Help and Support:
After that, go to Report a problem and click Something went wrong. Then, fill out the form and describe your question in detail.