How to Contact Payment Support (Facebook/Xsolla)

This article explains how to contact payment Support. Click the name of your gaming platform to see the instructions.

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To contact Xsolla through the payment window, click the cat icon in the bottom-right corner and select the communication method.

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To create a request via email, follow this link and scroll down to the bottom of the page until you see the Submit a Ticket menu. Fill out all the required fields. If you do not have a Transaction Number or your question is not about a particular purchase, enter random numbers in this field.

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You can also contact Xsolla support from your Xsolla Account if you have one. To do this, follow this link and select the FAQ tab on the left side menu:

Click the Submit a Ticket button:

Fill out the required fields and click Submit:

Facebook

Click your avatar on the right side of the Facebook heading and select Help and Support:

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After that, go to Report a problem and click Something went wrong. Then, fill out the form and describe your question in detail.

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