This article provides solutions to the most frequent payment issues.
I Get an Error While Making a Payment
hero-wars.com
The errors you may get while purchasing goods are related to Xsolla, the payment provider that processes all payments in the game. Each error indicates a specific problem, for example:
- Error 1018 indicates that you have exceeded the maximum number of available payment attempts.
- Error 1019 indicates that the mobile carrier you entered is not supported. Select another payment method and try to make the purchase again.
- Errors 1049 and 1092 indicate that your payment has been rejected for security reasons.
- Error 3022 indicates there is a limit on your purchase amount. Try making a smaller purchase.
- Error 3032 indicates a payment processing issue. Check your payment account for previous chargebacks.
Here is the full list of the most common Xsolla errors. To solve the issue, contact the Xsolla Support team.
Facebook controls all payment methods. If you get an error while making a payment, contact the Facebook Support team.
I Have Payment Method Issues
All payment methods are controlled by a payment provider: Xsolla for hero-wars.com and Facebook for the Facebook version. So if you cannot find your preferred payment method or have issues with it, you need to contact payment Support.
The Payment Window Doesn't Load
If the payment window does not load, follow these steps:
- Clear your browser cache. It will help your browser update all outdated or corrupted files.
- Try disabling your AdBlock or other blocking plugins temporarily. Sometimes, even an antivirus can block payment windows by mistake.
- Try using a different browser. A freshly installed browser can help resolve the issue.
If none of the above has helped, contact our Support team. Our specialists will review your inquiry.