If the game is stuck on a loading screen, try these steps.
- Check if your computer meets the minimum requirements of the game:
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- CPU released in 2016 or newer;
- GPU released in 2013 or newer;
- 8 GB of RAM;
- an up-to-date browser;
- Windows 8.1.
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- Clear your browser cache. It will help your browser update all outdated or corrupted files.
- Check if hardware acceleration is enabled in your browser. It is important to keep this option enabled to give your browser permission to use your graphics card to process graphics in the game.
- Try temporarily disabling your AdBlock or other blocking plugins. Sometimes, even antivirus can block payment windows by mistake.
- Your operating system and browser should be up-to-date to ensure stable performance. Check for updates to your current browser or try a different browser.
Note: Internet Explorer is no longer supported. If you are using this browser and experiencing technical issues, consider switching to Microsoft Edge or Google Chrome.
If none of the above helps, contact our Support team and describe the issue you have encountered in detail. Our specialists will review your inquiry.