Payments FAQ

Try reloading the game tab. If you see that the reward is still missing, use the instructions below to check whether your payment is in the purchase history. 

1. If you have found the payment, take a screenshot and send it to our Support team. Our specialists will investigate your case.
2. If you cannot find the payment there, contact the Support team of your payment system: Xsolla for hero-wars.com and Facebook for the Facebook version. You can find the instructions on how to do so in the How to contact payment Support section of this page.

All supported payment methods and currencies are determined by Xsolla for hero-wars.com or Facebook for the Facebook version of the game.

If you have any questions, contact the Support team of your payment system. They process all payments. You can find instructions on how to do so in the How to contact payment Support section of this page.

1. Clear your browser cache.

Google Chrome Safari Microsoft Edge Firefox Opera

1. Exit the game and leave the browser open.
2. Press Ctrl + Shift + Delete.
3. Set the Time range setting to All time.
4. Put a checkmark in the Cached images and files option.
5. Click the Clear data button.

1. Exit the game and leave the browser open.
2. Click History and then Clear History.
3. Set the Time range setting to All time.
4. Click the Clear History button.

1. Exit the game and leave the browser open.
2. Press Ctrl + Shift + Delete.
3. Set the Time range setting to All time.
4. Put a checkmark in the Cached images and files option.
5. Click the Clear now button.

1. Exit the game and leave the browser open.
2. Click in the top right corner of the screen. Then click Settings.
3. Type "clear data" in the search bar at the top of the page.
4. Click the Clear Data button.
5. Put a checkmark in the Cached Web Content option.
6. Click the Clear button. 

1. Exit the game and leave the browser open.
2. Click in the top left corner of the screen. Then click Settings. You can also use the Alt + P hotkey.
3. Select Clear browsing data.
4. Set the Time range setting to All time.
5. Put a checkmark in the Cached images and files option.
6. Click the Clear data button.

2. Try to temporarily disable your AdBlock or other blocking plugins. Sometimes, even antivirus can block payment windows by mistake.
3. If the payment window still does not show up, contact our Support team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will investigate your case.

Valkyrie's Favor is a subscription. You can purchase it in Airship. It activates on all servers and grants the following bonuses for seven days:

1. Increased combat speed in all game modes.
2. Additional expedition.
3. Daily Artifact Coins.
4. 15 Divination Cards and 150 titanite every day.

If you do not collect Artifact Coins for several days, they do not disappear. You can collect all of them in Airship at any time. However, if you do not collect Divination Cards and titanite, they expire with the daily reset at 2:00 AM UTC.

If you do not extend the subscription within 24 hours after it ends, its level resets to level one. Whenever you extend the subscription in time, its daily reward increases. The maximum level is 16.

To check the remaining time of the subscription:

1. Go to Airship.
2. Click on Valkyrie’s Favor.

The timer is located at the bottom of the window.

On Facebook or hero-wars.com, Valkyrie's Favor does not automatically renew, so you only need to wait until the subscription ends. You will not be charged again.

If you have skipped a payment less than a month ago, our Support team may help you restore Valkyrie's Favor to the previous level. Сontact Support and describe your problem in detail. Our specialists will review your request.

To reach a certain VIP level, you need a specific number of VIP points.

• VIP 1 — 10 VIP points;
• VIP 2 — 100 VIP points;
• VIP 3 — 130 VIP points;
• VIP 4 — 500 VIP points;
• VIP 5 — 1,000 VIP points;
• VIP 6 — 2,000 VIP points;
• VIP 7 — 3,000 VIP points;
• VIP 8 — 5,000 VIP points;
• VIP 9 — 7,000 VIP points;
• VIP 10 — 10,000 VIP points;
• VIP 11 — 15,000 VIP points;
• VIP 12 — 20,000 VIP points;
• VIP 13 — 40,000 VIP points;
• VIP 14 — 80,000 VIP points;
• VIP 15 — 150,000 VIP points.

You get VIP points each time you purchase emeralds, offers, Valkyrie's Favor, or paid transfers. You cannot use emeralds to get VIP points.

To reach a certain VIP level, you need to earn a specific number of VIP points. The number of points required gradually increases with each VIP level. The full list is in the VIP levels tab of this page.

Every day you are offered to purchase special packs called bundles or special offers.

• The pool of bundles is the same for every player. Bundles are created manually, and their contents and price are fixed. The distribution of bundles is a fully automatic process.
• Every few hours, you get a different offer. The timer under the offer icon on the main game screen displays when an offer expires.
• The same bundle can be offered multiple times. If you miss one, you will eventually see it again.
• You can purchase a bundle only once. Therefore, you can buy every single bundle in the game. However, new offers are added to the game regularly.
• When you reach VIP 10, you unlock the Сarousel of Bundles. It allows you to purchase a bundle of your choice. Carousel offers are available for an unlimited time.

All bundles are the same for every player and are distributed automatically. It is not possible to create a personal offer.

All offers in the game are the same for every player and are distributed automatically. In addition, each offer can be purchased only once.

If you do not have a specific offer at the moment, you will be able to purchase it in the future.

You can get various game resources by completing Season tasks. To unlock additional rewards, you can purchase the Gold Ticket.

Check our FAQ if you have questions regarding Special Seasons or Gold Ticket.